Grievance Redressal

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, AVELIX PRIVATE LIMITED has appointed the following Grievance Officer.

Grievance Officer

NameGaurav Raj
DesignationDirector & Authorised Signatory, Avelix Private Limited
Emailhello@avelix.io
AddressAsteria - A Wing, Flat No. 906, Tower No. 1, Courtyard, Thane West, Thane, Maharashtra 400610, India

How to file a grievance

Send an email to hello@avelix.io with the subject line "Grievance" and include:

  1. Your full name and contact details
  2. A clear description of the grievance
  3. Any supporting documents or screenshots
  4. The relief or action sought

You may also send a physical letter to the address above.

Response timelines

  • Acknowledgement: within 24 hours of receipt
  • Resolution: within 15 days of receipt

If we are unable to resolve your grievance within 15 days, we will provide you with a status update and an expected resolution date.

Escalation

If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate the matter to:

  • The Data Protection Board of India (under the DPDP Act, 2023) - once operational
  • The Ministry of Electronics & Information Technology for IT Rules-related grievances
  • The Consumer Helpline at consumerhelpline.gov.in or 1915 for consumer-related grievances